Last Updated: May 13, 2026
At 21 Grand Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By using 21 Grand Casino, you consent to the practices described in this policy. If you do not agree with any part of it, please do not use our services.
1. Who We Are
21 Grand Casino is an online gaming platform dedicated to providing a safe and enjoyable experience for players, including those in Germany. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Identification Documents: Copies of ID, passport, or utility bills (for verification purposes).
- Financial Information: Payment method details and transaction history.
- Technical Data: IP address, browser type, device information, and operating system.
- Usage Data: Games played, betting history, login times, and preferences.
- Communication Data: Records of your conversations with our customer support team.
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your casino account
- To process deposits and withdrawals
- To provide 21 Grand Casino bonus offers and personalized promotions
- To verify your identity and prevent fraud
- To improve our games and website experience
- To send important service notifications
- To comply with legal and regulatory obligations
4. Sharing Your Information
We may share your data with:
- Payment service providers
- Game content suppliers and platform partners
- Regulatory authorities (when legally required)
- Professional advisors (lawyers, accountants)
We never sell your personal data to third parties for marketing purposes.
5. Cookies and Tracking Technologies
21 Grand Casino uses cookies and similar technologies to enhance your experience. These help us remember your preferences, analyze website traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We implement advanced security measures including SSL encryption, firewalls, and secure servers to protect your information. Access to personal data is strictly limited to authorized personnel only.
7. Your Rights (GDPR)
As a player in Germany, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
9. International Data Transfers
Some of our service providers may be located outside the European Union. In such cases, we ensure appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@21grandcasino.com Live Chat: Available 24/7 on the website