At 21 Grand Casino, we believe that gaming should always be fun and entertaining. We are strongly committed to promoting responsible gaming and providing our players with the tools and support needed to stay in control.
We want every player in Germany and beyond to enjoy their time with us safely and responsibly.
Our Commitment to Responsible Gaming
- We actively promote safe gambling practices
- We provide easy-to-use responsible gaming tools
- We train our staff to recognize and assist players who may need help
- We partner with leading responsible gaming organizations
- We strictly enforce age restrictions — only players 18 years and older are allowed
Tools to Help You Stay in Control
21 Grand Casino offers a full range of responsible gaming features that you can activate at any time:
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit limits | Account Settings |
| Loss Limits | Limit the maximum amount you can lose in a period | Account Settings |
| Session Time Limits | Set a maximum time for each gaming session | Account Settings |
| Reality Checks | Receive pop-up reminders showing how long you’ve been playing | Account Settings |
| Cooling-Off Period | Short break from 24 hours up to 30 days | Contact Support |
| Self-Exclusion | Temporarily or permanently block your account | Contact Support |
| Take a Break | Quick breaks from 1 day up to 3 months | Account Settings |
How to Set Limits
- Log into your account at 21 Grand Casino
- Go to “Responsible Gaming” or “Account Settings”
- Choose your preferred limits
- Confirm your selection
Limits can be adjusted or removed after the cooling-off period. For self-exclusion, contact our support team.
Recognizing Problem Gambling
It’s important to stay aware of your habits. Common warning signs include:
- Gambling longer than planned
- Trying to win back losses (“chasing losses”)
- Gambling with money needed for bills or essentials
- Feeling anxious, irritable, or restless when not playing
- Hiding your gambling activity from family or friends
If you recognize these signs in yourself or someone close to you, please take action early.
Support Resources in Germany
We recommend the following professional organizations:
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
- Spielen-mit-Verantwortung – German-speaking helpline
- Gamblers Anonymous Germany
- Check Your Gambling – Online self-assessment test
Our customer support team is also available 24/7 to help you activate any protection tools or answer questions.
Age Verification
We take age verification seriously. All new players must confirm they are at least 18 years old. Additional identity checks may be required.
Need Help?
If you feel that gaming is becoming a problem for you, we strongly encourage you to use the tools available or contact support immediately. You can also reach out to one of the organizations listed above.
Remember: Gaming at 21 Grand Casino should always be enjoyable and within your means. We are here to support you in keeping it that way.